Privacy Policy

1 Information We Collect

1.1 Information You Provide Directly

When you create an account, contact us, or use our Services, we may collect:

• Account information: Full name, email address, phone number, username, and password.
• Profile data: Profile photo, job title, company name, and other optional profile fields.
• Communications: Messages you send us via contact forms, email, or in-app support chat.
• Payment information: For SparkPay users — billing details, wallet transaction data, and linked payment methods. We do not store raw card numbers; payment processing is handled by PCI-DSS compliant third-party providers.
• User-generated content: Files, documents, tasks, and messages created within IgniteConnect or other products.

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain technical information:

• Device information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage data: Pages/screens visited, features used, time spent, clicks, and interaction logs.
• Log data: IP address, browser type, referring URLs, and access timestamps.
• Location data: General geographic location derived from IP address. Precise GPS location only with your explicit consent.
• Cookies & similar technologies: See Section 4 for details.

1.3 Information from Third Parties

We may receive information about you from third-party services such as social login providers (Google, Apple), analytics partners, and customer support tools.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our Services and applications.
• To create and manage your account and process transactions.
• To personalize your experience and deliver relevant content and features.
• To send transactional communications (account confirmations, password resets, payment receipts).
• To send marketing and promotional communications, where you have opted in.
• To analyze usage trends and perform internal research to improve our products.
• To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
• To comply with applicable legal obligations and enforce our Terms of Service.
• To respond to your inquiries and provide customer support.

We will not use your personal data for purposes materially different from those described above without obtaining your prior consent.

3 Information Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your information in the following limited circumstances:

• Service providers: We share data with trusted third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery, customer support). These parties are contractually obligated to protect your data.
• Business transfers: If Ignite Labs LLC is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, and safety of our company, users, or the public.
• With your consent: We may share data with third parties for other purposes with your explicit consent.

4 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate users and maintain session security.
• Remember your preferences and settings.
• Understand how users interact with our Services.
• Measure the effectiveness of our marketing campaigns.

Types of Cookies We Use

• Essential cookies: Required for the Services to function. Cannot be disabled.
• Analytics cookies: Help us understand usage patterns (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant ads. You may opt out.

You can control cookies through your browser settings. Note that disabling certain cookies may impact functionality. We honor Do Not Track (DNT) browser signals where technically feasible.

5 Data Retention

We retain your personal data for as long as necessary to provide the Services and fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce agreements. Aggregated, anonymized data may be retained indefinitely.

6 Security of Your Information

Ignite Labs LLC takes data security seriously. We implement industry-standard technical and organizational safeguards to protect your personal data, including:

• End-to-end encryption for sensitive data in transit (TLS 1.2+).
• AES-256 encryption for data at rest.
• Multi-factor authentication (MFA) options for user accounts.
• Access controls and least-privilege principles for internal systems.
• Regular security audits and vulnerability assessments.

No method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

7 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Opt-out of marketing: Unsubscribe from promotional emails at any time via the "unsubscribe" link in any email.

To exercise any of these rights, contact us at info@ignitelabsllc.com. We will respond within 30 days.

8 Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we learn that we have collected information from a child without verifiable parental consent, we will promptly delete it.

If you believe we have inadvertently collected data from a minor, please contact us immediately at info@ignitelabsllc.com.

9 International Data Transfers

Ignite Labs LLC is based in the United States. If you access our Services from outside the US, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our Services, you consent to this transfer. We take appropriate safeguards (including standard contractual clauses where required) to ensure your data is protected during international transfers.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website or within our apps, at least 30 days before the change takes effect.

Your continued use of the Services after the effective date constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: